Cancellation & Refund Policy
Last updated: 3 October 2026
1. The tour's own terms come first
Each tour is run by an independent Operator, and the cancellation terms shown on the tour page and in your booking confirmation apply to your booking. Where a tour does not state its own terms, the schedule in section 2 applies.
2. Default schedule
| You cancel | Refund of the amount paid |
|---|---|
| 30 days or more before departure | 100% |
| 29 to 14 days before departure | 50% |
| Fewer than 14 days before departure, or no-show | No refund |
Bank or payment-provider fees charged on the original payment are not refundable. Optional extras the Operator has already paid for on your behalf (for example permits or flights) may be deducted where they cannot be recovered.
3. How to cancel
- Sign in, open the booking from My bookings and choose cancel. Online cancellation closes 48 hours before departure; after that, contact us or the Operator directly.
- Booked as a guest? Use the link in your confirmation email, or contact us with your booking reference.
- You will receive an email confirming the cancellation.
4. If the Operator cancels or changes the trip
If an Operator cancels, or makes a significant change you do not want (for example a different date or a major change to the itinerary), you may accept the change, choose another departure, or receive a full refund of what you paid for that tour. Where a departure cannot run because too few people booked or a provider could not confirm, we will tell you as soon as we know.
5. Events outside anyone's control
Severe weather, landslides, flight or road closures, natural disasters, strikes and similar events can stop a trip. If an Operator cancels for these reasons, you will be offered a rebooking or a refund of the amounts the Operator did not have to spend on your behalf. Weather-dependent activities (such as mountain flights and paragliding) may be rescheduled to another day when conditions allow.
6. Changing your booking
To change a date or the number of travellers, contact us or the Operator as early as you can. Changes depend on availability and may change the price. If a change is not possible, the cancellation schedule above applies.
7. How refunds are paid
Approved refunds go back to the original payment method and typically reach you within 10 business days, depending on your bank. If you paid on arrival, there is nothing to refund unless you made another payment.
8. Travel insurance
We strongly recommend insurance that covers cancellation as well as medical care and evacuation. Insurance can cover costs this policy does not.
9. Contact
Questions or a dispute about a refund? Email [email protected] with your booking reference.